Terms & Conditions

Houston’s Custom Glass Solutions, LLC

Effective Date: 3/18/2026

1. Overview

These Terms & Conditions (“Terms”) govern your use of the website, communication channels, and services provided by Houston’s Custom Glass Solutions, LLC (“HCGS,” “we,” “our,” or “us”). By accessing our website, submitting a service request, or communicating with us by SMS, phone, or email, you agree to these Terms.

If you do not agree, please discontinue use of our website and communication channels.

2. Program Description

HCGS provides residential and commercial glass installation, repair, and related services. As part of our customer communication program, we may contact you by SMS text message, phone call, or email regarding:

  • Appointment confirmations and reminders

  • Service updates and scheduling

  • Quotes, invoices, and project documentation

  • Customer support and follow‑up

  • Occasional promotional or informational messages (only with proper consent)

Message frequency varies based on your interaction with us but generally includes recurring messages related to active service requests.

3. Consent to SMS, Phone, and Email Communications

By providing your mobile number, email address, or other contact information, you consent to receive communications from HCGS through:

  • SMS text messages

  • Phone calls (including automated or prerecorded)

  • Emails

Standard message and data rates may apply depending on your mobile carrier and plan.

You may opt out at any time using the instructions below.

4. Opt‑Out Instructions

You may stop receiving SMS messages at any time by replying:

  • STOP — to end all text messaging

  • HELP — to receive customer support information

For email communications, you may unsubscribe using the link provided in the email or by contacting us directly.

For phone communications, you may request removal from our call list by contacting customer support.

Opting out of marketing messages does not affect transactional or service‑related communications necessary to complete your project.

5. Customer Support

For assistance, questions, or concerns, contact us:

6. Data Use and Privacy

HCGS collects limited personal information necessary to provide our services, including your name, contact information, service address, and project details.

We do not sell, share, or transfer your text messaging originator opt‑in data or consent to any third parties. We do not share your information for marketing purposes without your explicit permission.

“All the above categories exclude text messaging originator opt‑in data and consent; this information won’t be shared with any third parties.”

For full details on how we collect, use, and protect your information, please review our Privacy Policy.

7. Carrier Disclosures

  • Carriers are not liable for delayed or undelivered messages.

  • Message delivery may be affected by your mobile carrier, device, or network conditions.

  • Message frequency may vary based on service activity.

8. User Responsibilities

You agree to:

  • Provide accurate and current contact information

  • Use our website and communication channels for lawful purposes

  • Not interfere with or disrupt our systems or services

  • Not attempt to gain unauthorized access to our website or data

9. Intellectual Property

All content on the HCGS website—including text, images, logos, and service descriptions—is the property of Houston’s Custom Glass Solutions, LLC and may not be copied, reproduced, or distributed without written permission.

10. Service Estimates and Scheduling

Quotes, estimates, and scheduling provided through SMS, phone, or email are non‑binding until confirmed in writing. HCGS reserves the right to modify or cancel appointments due to availability, safety concerns, or unforeseen circumstances.

11. Limitation of Liability

HCGS is not responsible for:

  • Service delays caused by weather, supply shortages, or third‑party vendors

  • Losses resulting from misuse of our website or communication channels

  • Carrier‑related message delays or failures

To the fullest extent permitted by law, HCGS disclaims liability for indirect, incidental, or consequential damages.

12. Changes to These Terms

We may update these Terms periodically. Updated versions will be posted on our website with a revised effective date. Continued use of our website or communication channels constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms, please contact:

Houston’s Custom Glass Solutions, LLC

Phone: (713) 981-7117

Email: info@customglasshtx.com

Address: 6511 Winfree Dr., Houston, TX  77087